Refund policy

Unfortunately, Jessop Jewellers does not exchange or refund on earrings due to hygiene reasons (unless it’s from Jessops Exclusive).

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt.

Due to the nature of the business and dispatch times the company will not allow cancelation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request will be completed. All services such as bespoke items, whether it be 'special order' items or 'engraving' must be cancelled before the service/product is undertaken/dispatched. If your order is dispatched and you wished to cancel it, you can return the items within 7 working days, subject to our returns policy.

The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you do so at your own expense. Once the item is received at Jessop Jewellers Limited, we will issue a full refund for the product to your original payment method

To exercise your right of cancellation, you must give written notice to the Jessop Jewellers Limited by hand or post, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

 

In the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Jessop Jewellers Limited at your own cost. The goods must be returned Jessop Jewellers, 28 Lyon Way, Kingdom Centre, Glenrothes, Fife, UK, KY7 5NN. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods Jessop Jewellers Limited shall reimburse any reasonable postage costs incurred by the customer. Once you have notified Jessop Jewellers   that you are cancelling the order, Jessop Jewellers Limited will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Except in the case of faulty or misdescribed goods, if you do not return the goods as required, Jessop Jewellers Limited may charge you a sum not exceeding the direct costs of recovering the goods.

*We do not exchange or refund branded earrings due to hygiene reasons. Exceptions will be made for Jessops exclusive earrings.