How can we help?



We use all major carriers, and local courier partners. Free shipping on orders £50+. Orders placed before 3pm will usually be dispatched same day*.

What happens once I place an order?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

When will my order be dispatched?

Orders placed before 3pm are usually dispatched on the same day.

Orders placed after 3pm will be dispatched the next working day. Please note orders placed after 4pm on a Friday will not be dispatched until Monday.

Special Delivery items are guaranteed by Royal Mail in line with latest Royal Mail Guidance, usally arriving prior to 1pm next working day.

All delivery time frames exclude Bank Holidays.

During busy sale or seasonal periods, there may be delays on processing orders. We recommend that you order ahead of time to avoid disappointment.

What is the shipping policy?

Free shipping on orders £50+. Orders placed before 2pm will be dispatched same day*.

Shiping options are available at checkout, but if you don't see your preferred option please call our friendly customer service team on 01592 756575 option 2

*This excludes custom made or personalised pieces including all rings within the ring builder which are made to order

How do I track my order?

When your order is dispatched we will send you an email to let you know. This email will include your tracking number.

If you order more than one item you may receive multiple shipment emails and items may arrive separately.

At extremely busy periods or during times of disruption, some parcels may be subject to delays.

For Special and Express Delivery parcels, please contact us if you've not received your item after 3 working days. For standard delivery, please contact us if you have not received your parcel within 4 working days.

Please note we cannot open an investigation into missing parcels until 10 working days have passed.

Where do you deliver?

We deliver to the United Kingdom only. We would love to ship worldwide in the future.

We can deliver to an alternative address, such as your place of work. Please ensure you are happy with who will sign for your parcel.

How do I Use the Click and Collect service?

Please select click and collect as a delivery option on the checkout page. Orders can be collected from our store in the Kingdom Shopping Centre during normal business hours.

You will need to bring your order confirmation number, found on your order confirmation email, and a form of ID when collecting your purchase.

Please note if someone is collecting the order on your behalf they must have the order number and provide ID that matches the name on the order.

Returns & Exchanges

We hope you love your purchase from Jessop Jewellers. However, if you change your mind upon receipt, or it does not meet your requirements, you can return it to us.

Does this returns and exchange policy apply to online orders only?

Yes, it applies to online orders only

How to return or exchange an item?

Please return items by Royal Mail to us at the following address:

Jessop Jewellers,

Kingdom Shopping Centre

28 Lyon Way




To enable us to process your return more efficiently, please contact us by
email at to let us know if you would prefer an exchange or refund, and remember to include your order number on the email along with relevant contact details and the reason
for returning.

We recommend that you return items via an insured and traceable method.
Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

When we receive a product returned to us for refund and are satisfied with
its condition and the reason for return, we will process your refund for the full amount that was paid for the item only, using the same form of payment and account originally used for the purchase.

What is the return policy?

We hope you love your purchase from Jessop Jewellers. However, if you change your mind upon receipt, or it does not meet your requirements, you can return it to us.

Items must be returned in their original unworn condition and complete with all packaging components, booklets, guarantees and product tags etc. also in original condition, within 14 days of the date you received your item. We can offer an exchange or full refund for the price you paid.

Returning personalised items

Orders which we have personalised are final and do not qualify for return due to change of mind.

If you engage a third party to personalise your order after receipt, these no longer qualify for return due to warranty or change of mind.

We will also not take responsibility for any alterations made by third parties

I received a discount or free gift with my order but want to retun all or part of the order

If you wish to return an item that formed part of a promotion entitling you to a free gift, you must also return your free item in it's original selling condition.

There is no cash alternative to a free gift or discount. Neither gifts or discounts are exchangeable for cash or for any other product or gift.

Can I return earrings?

Due to hygiene reasons we cannot accept the return of earrings for pierced ears unless they are faulty.

Which service should I use to return an item?

We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

How long will it take for my refund to be processed?

Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your return, please contact us.

How long after my purchase can I return an item?

Our return policy requires items to be returned within 14 days of the date you received your item.

If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned with all booklets, guarantees and product tags etc.

Contact Us

By phone

01592 756575 option 2 (sales) within normal business hours

In Store

Find us in the Kingdom Shopping Centre, Glenrothes.

Our postal address is Jessop Jewellers Ltd, Kingdom Shopping Centre, 28 Lyon Way, Glenrothes, KY7 5NN


Do you have every size available in all your rings?

We don’t stock every ring in every size, however, we do provide a free first ring sizing with every full priced ring purchased or we can order your size in when this is not an option. If you have any queries regarding sizing before you purchase please contact where our team will be happy to help.

Are product images accurate/actual size?

The images displayed on the website may not accurately represent the actual size of the products. All sizes, weights, and measurements (where detailed) are approximate and are for guidance only.

For more information on the size or weight of any item on our website, please email


Can my orders be gift wrapped?

All online orders are nicely presented with either a Jessop Jewellers box or pouch or a branded box.  Should you require an item gift wrapped please request this by email to including your order number in the subject line. Alternatively add the request in the 'Add a note to your order' on the shopping cart page. We'll endeavour to meet any requirements. 

Can I cancel my order?

We completely get it, we change our minds too! Orders can be cancelled prior to dispatch. We aim to prepare and dispatch all orders same day, please get in touch with us by email as soon as possible and quote your order number.

Can I change or cancel my order after it's been dispatched?

While wish could, we are not able to make changes to or cancel an order that has been dispatched. An order which has been dispatched order will need to be be processed as a return.

Help! There is a problem with my order

If there is a problem with your order, please contact us as soon as possible, quoting your order number to

Is my payment secure?

Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your credit or debit card details are processed through the Shopify secure payment system. No credit or debit card details are held by Jessop Jewellers.

Do you offer finance?

Jessop Jewellers Ltd does not offer finance.

Paypal offer a pay in 3 solution which can be selected at checkout.

Local shoppers can pay up items in store with us over an agreed time period (usually maximum 6 months). Please enquire for further details.

Does my product come with a warranty?

All branded products will be despatched with the manufacturer’s warranty where available. Jessop Jewellers products are guaranteed from date of purchase against manufacturers default. This excludes accidental damage that may occur.

Do you offer after care or repairs?

We offer a comprehensive range of cleaning and repair services for watches and jewellery. For more information please visit our store or email

Do you offer insurance?

All items are insured by the carrier whilst in transit to you. We do not offer insurance beyond this point. We offer a valuations service for items you already own and regularly deal with insurers on behalf of our customers in the event of a claim. For more information if you are looking to make a claim, please get in touch.

Get in touch

Have questions about your order, or a general enquiry?